FAQs

1. Are your skincare products suitable for all skin types?

Yes, our products are formulated to work for most skin types. If you have sensitive skin, we recommend doing a patch test before full use.

2. How do I use your products?

Each product comes with clear usage instructions on the product page and packaging. For best results, follow the recommended routine consistently.

3. How long will it take to see results?

Results vary depending on skin type and concern. Most customers begin to notice improvements within 2–4 weeks of regular use.

4. Are your products cruelty-free?

Yes, our products are cruelty-free and are not tested on animals.

5. Do you ship internationally?

Yes, we offer international shipping. Shipping times and costs vary by location and will be calculated at checkout.

6. How long does shipping take?

Orders are processed within 1–2 business days. Delivery typically takes 5–7 business days, depending on your location.

7. Can I return or exchange a product?

Yes. If you’re not satisfied with your purchase, please contact us within [X] days of receiving your order for return or exchange assistance.

8. What if I received a damaged or incorrect item?

Please contact us immediately with your order number and photos of the issue. We’ll make it right as quickly as possible.

9. Are your products safe to use daily?

Yes, our products are designed for daily use unless stated otherwise. Always follow the usage instructions provided.

10. How can I contact customer support?

You can reach us through our Contact Us page, and our support team will respond within 24–48 hours.